FAQs
01 — What is VELLINI?
VELLINI is a menswear fashion store offering clean, modern, and versatile clothing designed for everyday style, comfort, and confidence.
02 — Where can I shop VELLINI products?
You can shop directly through our official website:
Always make sure you are shopping from our official website before placing an order.
03 — What sizes do you offer?
Most of our products are available in sizes S, M, L, XL, and XXL. Available sizes may vary depending on the product, color, and stock availability.
Please check the product page carefully before placing your order.
04 — How do I know which size to choose?
We recommend checking the size guide on the product page before ordering. If you are between sizes, we generally recommend choosing the larger size for a more comfortable fit.
05 — Can I change or cancel my order after placing it?
Orders enter processing shortly after payment is completed. If you need to change or cancel your order, please contact us as soon as possible at support@vellini-online.com.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
06 — How long does order processing take?
Orders are usually processed within 1–3 business days after payment confirmation.
Processing times may be slightly longer during holidays, promotions, or high order volume.
07 — How long does shipping take?
Estimated delivery time is usually 6–21 business days, depending on your location, courier service, customs processing, and logistics conditions.
You will receive tracking information once your order has shipped.
08 — Do you offer free shipping?
Free shipping may be available when your order meets the free shipping threshold displayed at checkout.
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
09 — How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
Tracking may take up to 48 hours to update after the carrier’s first scan.
10 — Do you ship internationally?
Yes, VELLINI may ship to selected international locations. Available shipping options and costs will be shown at checkout.
International orders may be subject to customs duties, import taxes, or local fees depending on your country. These charges are the customer’s responsibility.
11 — What payment methods do you accept?
We accept secure payment methods available at checkout, including major credit and debit cards and supported digital wallets such as Apple Pay, Google Pay, and Shop Pay where available.
12 — Is my payment information secure?
Yes. Payments are processed through secure encrypted payment gateways. VELLINI does not store your full card details on our servers.
13 — What is your return policy?
Customers may request a return within 30 days of delivery, provided the item is unworn, unwashed, unused, and returned in its original condition with tags and packaging intact.
All returns require prior approval before sending the item back.
14 — How do I start a return?
To start a return, email us at:
Please include your order number, reason for return, and photos if applicable. If your return is approved, we will send you the return instructions.
15 — Do you offer exchanges?
We do not offer direct exchanges at this time.
If you want a different size, color, or product, please place a new order and return the original item according to our Returns & Refund Policy.
16 — What should I do if I receive a damaged or incorrect item?
Please contact us at support@vellini-online.com within 48 hours of delivery if your item arrives damaged, or within 7 days if you receive the wrong item.
Include your order number and clear photos of the item and packaging so we can review the issue.
17 — When will I receive my refund?
Approved refunds are processed to the original payment method within 10 business days after the returned item has been received and inspected.
Your bank or payment provider may take additional time to post the refund.
18 — Can I return an item without contacting you first?
No. All returns require prior written authorization. Returns sent without approval may not be accepted or refunded.
19 — How can I contact VELLINI?
You can contact us at:
VELLINI
2125 Biscayne Blvd
Miami, Florida 33137
United States
Website: https://vellini-online.com/
Email: support@vellini-online.com
Phone: +1 (XXX) XXX-XXXX
We aim to respond to every email within 24 hours.
20 — Do you have a phone number?
We are currently setting up our phone support. For now, please contact us by email at support@vellini-online.com.
Phone placeholder: +1 (XXX) XXX-XXXX