Shipping Policy
Last updated: 25 May 2026
At VELLINI, our goal is to provide reliable and transparent delivery so you know what to expect when placing an order through https://vellini-online.com/.
This Shipping Policy explains our order processing times, estimated delivery times, shipping costs, tracking information, and how shipping issues are handled.
01 — Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Processing includes order verification, quality checks, and packaging.
During peak periods, promotions, holidays, or high order volume, processing may take slightly longer.
Processing times are separate from carrier transit times.
Express or Premium Shipping may reduce delivery transit time where available, but it does not shorten the order processing period.
02 — Shipping Time
Delivery times vary depending on the destination, shipping method, courier availability, and customs procedures where applicable.
Typical estimated delivery times are:
United States: 5–12 business days
North America: 7–14 business days
Europe: 7–15 business days
Asia & Oceania: 8–18 business days
Rest of World: 10–21 business days
Total delivery time, including processing and transit, is generally 6–21 business days, depending on the destination and service level.
All delivery timeframes are estimates only and are not guaranteed.
03 — Total Delivery Time
Total delivery time equals:
Processing Time + Shipping Time
The estimated total delivery time is generally 6–21 business days from the date of purchase, depending on your location, courier service, customs workload, and logistics network availability.
Delivery may take longer during peak seasons, holidays, severe weather, customs inspections, courier delays, or other external events outside our control.
Extended transit times do not automatically qualify an order for cancellation or refund while the parcel is still in transit.
04 — Shipping Costs & Customs
Shipping costs are calculated and displayed at checkout based on your delivery address and selected shipping method.
Orders may qualify for Free Standard Shipping if a free shipping threshold is displayed at checkout.
Premium or expedited shipping may be available in selected regions for an additional fee.
Shipping charges, premium shipping fees, and expedited shipping upgrade fees are non-refundable once the order has shipped, unless required by applicable law or unless the issue is due to a confirmed error by VELLINI.
Import Duties & Taxes
For international orders, customs duties, import taxes, brokerage fees, clearance fees, or local charges may apply depending on your country.
These charges are the responsibility of the customer and are not controlled or covered by VELLINI.
We recommend checking with your local customs office for more information before placing an international order.
05 — Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
Tracking information may take up to 48 hours to update after the carrier completes the first scan.
You can track your order using the tracking link provided in your shipping confirmation email or directly through the carrier’s website.
06 — Delays & Exceptions
While we make every effort to deliver orders within the estimated timeframes, delays may occur due to:
Customs checks
Courier delays
Postal strikes
High seasonal volume
Severe weather
Incorrect or incomplete delivery details
Regional logistics issues
Other events outside our control
Such delays do not automatically qualify an order for cancellation or refund while the parcel is still in transit.
VELLINI is not liable for losses, costs, or delays caused by third-party couriers, customs authorities, or events outside our control.
Once an order has entered processing, changes to the order or delivery address may no longer be possible.
07 — Incorrect or Incomplete Addresses
Please ensure that your shipping address, email address, and contact details are complete and accurate when placing your order.
Address changes cannot be guaranteed once an order has been processed or dispatched.
If a package cannot be delivered due to an incorrect or incomplete address, missing contact information, failed delivery attempts, or refusal of delivery, any resulting delay, return fee, reshipping fee, or loss may be the customer’s responsibility.
If your order is returned to us due to incorrect delivery information, we will contact you to arrange the next steps where possible.
08 — Damaged or Lost Packages
If your parcel arrives damaged, please contact us at support@vellini-online.com within 48 hours of delivery and include:
Your order number
Clear photos of the damaged item
Clear photos of the packaging
Lost-in-transit claims require carrier tracking evidence.
If tracking shows that a parcel may be lost, our support team will review the issue with the carrier. If the parcel is confirmed lost, we may arrange a replacement or refund depending on the situation.
VELLINI cannot be held responsible for damage occurring after delivery or for return parcels lost in transit without tracking.
09 — Contact & Store Information
VELLINI
2125 Biscayne Blvd
Miami, Florida 33137
United States
Website: https://vellini-online.com/
Email: support@vellini-online.com
Phone: +1 (XXX) XXX-XXXX
We aim to respond to every email within 24 hours.