Return & Refund Policy
At Vellini, every piece is prepared with care and intention. Our return policy is designed to offer a refined and transparent experience while ensuring each item is returned in its original condition.
Returns
You may request a return, exchange, store credit, or refund within 14 days of receipt.
To be eligible, your item must meet the following conditions:
Condition
The item must be new, unused, unworn, unwashed, and free from marks, scents, stains, damage, or alterations.
Tags & Labels
All original tags, labels, and product details must remain attached.
Original Packaging
The item must be returned with its original packaging, including any box, garment bag, protective sleeve, or branded materials included with the order.
Items that do not meet these conditions may be refused or returned to the client.
Items Not Eligible for Return
The following items cannot be returned, exchanged, or refunded:
Worn, Used, or Damaged Items
Items showing signs of wear, washing, misuse, damage, scent, staining, or alteration.
Orders Paid With Store Credit
Orders placed using store credit are not eligible for refund.
Replacement Orders
Once a replacement has been accepted and shipped, the order is considered final.
Final Sale Items
Items marked as final sale, promotional sale, or purchased during select credit events are not eligible for refund.
Gift Cards & Store Credit Purchases
Gift cards, store credit, and promotional credit balances are final and cannot be refunded.
How to Start a Return
To begin a return or exchange, please contact:
Include your order number and reason for return.
Once approved, our care team will provide return instructions by email. Items sent back without prior approval may not be accepted.
Return Shipping
Return shipping is the responsibility of the customer.
We recommend using a tracked shipping service, especially for high-value orders. Vellini is not responsible for returns lost, delayed, or damaged in transit.
Return Method: By courier
Return Label: Provided by customer at own cost
Restocking Fee: None
Refund Processing
Once your return has arrived, it will be inspected within 48 hours.
If approved, your refund will be processed within 5 business days to the original payment method. Please note that your bank or payment provider may require additional time to post the funds.
Original shipping fees, duties, taxes, and import charges are non-refundable unless the item arrived damaged or defective.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 5 days of delivery at:
Please include your order number and clear photos of the issue.
After inspection, eligible items may be repaired, replaced, exchanged, or refunded. Once a replacement has been accepted and shipped, it is considered final and not eligible for further return or exchange.
International Returns
Returns are currently accepted from the following countries:
Australia, Austria, Bahrain, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Kuwait, Malaysia, Netherlands, New Zealand, Norway, Oman, Portugal, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, and United States.
Our Commitment
At Vellini, we believe luxury should be considered, lasting, and intentional.
Choosing an exchange or store credit helps reduce unnecessary return waste and supports a more responsible approach to modern luxury. Every return is handled with care, discretion, and respect for the client experience.
Questions
For any questions regarding returns, exchanges, or refunds, please contact:
Vellini
True luxury speaks in silence.