Privacy Policy
Last updated: 25 May 2026
VELLINI manages this website — https://vellini-online.com/ — and all related services, tools, and products. This Privacy Policy explains how we collect, use, and disclose personal information when you visit our website, make a purchase, or otherwise communicate with us.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
For the purposes of applicable data-protection laws, VELLINI is responsible for the personal information collected through this website.
01 — Personal Information We Collect
We collect information that identifies you or can reasonably be linked to you. Depending on how you interact with our website and where you live, this may include:
Identity & contact data: name, email address, phone number, shipping and billing address
Order data: items purchased, transaction history, payment confirmation, returns and refunds
Account data: account preferences, saved addresses, marketing preferences
Communications: messages exchanged with our customer service team
Device & usage data: IP address, browser type, device identifiers, pages visited, browsing behavior, collected through cookies and similar technologies
We do not collect or store full payment card details. Payments are processed directly by our payment provider.
02 — How We Collect Information
Directly from you — when you create an account, place an order, subscribe to communications, or contact us.
Automatically — through your device when using our website, via cookies and analytics tools.
From service providers — payment, shipping, analytics, and marketing partners may share information with us as needed to deliver our services.
03 — How We Use Information
We use your personal information for the following purposes:
Order processing — to process payments, confirm orders, arrange shipping, manage returns, and provide customer support.
Website operation — to maintain, secure, and improve our website and services.
Customer support — to respond to questions, requests, complaints, and order-related issues.
Marketing communications — to send promotional emails, newsletters, and updates where you have subscribed or given permission.
Fraud prevention — to detect and prevent fraudulent, unauthorized, or illegal activity.
Legal compliance — to meet applicable legal, tax, accounting, and regulatory requirements.
04 — Sharing of Information
We share personal information only as necessary to provide our services. This may include sharing information with:
Shopify Inc. — e-commerce platform, hosting, checkout, and order management
Shopify Payments / Stripe — payment processing
Email marketing providers — customer emails, newsletters, and promotional communications
Analytics providers — website performance and visitor behavior measurement
Shipping and logistics partners — order fulfillment and delivery
Cookie consent providers — managing cookie preferences
Legal and governmental authorities — where required by law
Some service providers may be located outside your country or region. When personal data is transferred internationally, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable privacy laws.
05 — Marketing & Preferences
You will only receive marketing communications by email if you have subscribed, opted in, or otherwise provided permission.
You can unsubscribe at any time using the link at the bottom of our marketing emails or by contacting us directly at support@vellini-online.com.
Opting out of marketing does not affect essential transactional emails relating to your orders, returns, delivery updates, or account.
06 — Cookies & Analytics
We use cookies and similar technologies to operate our website, analyze performance, and deliver relevant content.
Cookies may include:
Essential cookies — required for website functionality, checkout, cart, and security. These cannot be disabled.
Analytics cookies — used to understand how visitors interact with the website and improve performance.
Marketing cookies — used to deliver personalized advertising and measure campaign performance.
You can manage cookie preferences through your browser settings or any cookie banner available on our website.
07 — Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Typical retention periods may include:
Order and transaction data: retained as required for accounting, tax, and legal purposes
Account data: retained until you request account deletion or the account becomes inactive
Marketing data: retained until you unsubscribe or request deletion
Cookie data: retained according to the lifespan of each cookie
Customer service communications: retained as needed to resolve customer support matters and maintain service records
08 — Security
VELLINI uses appropriate technical and organizational measures to protect your data, including secure checkout, encrypted connections, restricted access controls, and secure hosting through Shopify.
However, no online system is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account login details confidential.
09 — Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Correct inaccurate or incomplete personal information
Request deletion of your personal information
Object to or restrict certain processing activities
Withdraw consent for marketing communications
Request a copy of your personal information in a portable format
To exercise any of these rights, please contact us at support@vellini-online.com.
We may request verification of your identity before processing your request.
10 — Children’s Data
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us at support@vellini-online.com, and we will take appropriate steps to delete it.
11 — Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Updates will be posted on this page with a revised “Last updated” date. Material changes may be communicated where required by law.
12 — Contact & Store Information
VELLINI
2125 Biscayne Blvd
Miami, Florida 33137
United States
Website: https://vellini-online.com/
Email: support@vellini-online.com
Phone: +1 (XXX) XXX-XXXX
We aim to respond to every email within 24 hours.